Customer Service - Shipping
Free shipping on orders over $100.00 for in-stock merchandise only. Does not apply to special orders.
Packages will be sent via the United States Postal Service (USPS) or UPS.
Orders are shipped within 1-2 business days of being received. If an item is out of stock or if there is a question about your order, we will contact you via email and/or telephone.
We are required by law to mark your order as “Merchandise” and state the actual retail value. Please do not ask us to mark the merchandise sent to you as a gift as we will not do this under any circumstances.
International shipping times vary dramatically as the packages often take a while to go through customs. When your order has left the United States, it is unfortunately out of our control and we cannot be responsible for the order.
All orders are sent uninsured; Nitro Knitters is not responsible for packages that do not arrive.
Please call (503) 372-9318 or email us firstname.lastname@example.org for the cost to insure your order.